Support & FAQ

Upkeep connects homeowners with local handypeople using an on-demand model. Submit your request and we match you with available pros who can handle the job.

We currently serve North County San Diego: Oceanside, Carlsbad, Vista, Encinitas, San Marcos, and Escondido. More locations coming soon.

Common tasks include drywall repair, painting, minor plumbing, furniture assembly, TV mounting, fence repair, yard cleanup, and more. Not sure? Tell us what you need and we'll match you.

Yes. We screen during onboarding (experience checks and identity verification) and continuously monitor performance to maintain quality.

Some are, depending on the services they offer. In California, a license is required for jobs over $1,000 or permit-required work. For those, we connect you with licensed pros.

Pricing depends on job type and complexity. After submitting a request you’ll receive an instant estimate or quotes from available handypeople to compare and choose.

We aim for transparent pricing. If scope changes during the visit, your handyman will communicate any adjustments before continuing—no surprise charges.

No hidden fees. Upkeep charges a small platform fee (up to 8%), which is included in the quote. You always see the full price before booking.

Pay securely in Upkeep with a credit or debit card. Funds are held until the job is complete and you’re satisfied.

Everyday maintenance like drywall patching, furniture assembly, painting, yardwork, fence repair, minor plumbing, and more—generally tasks a skilled handyman can do without a contractor’s license.

Upkeep focuses on small to mid-sized jobs. For larger renovations or structural work, we can refer you to licensed contractors in our network.

Yes. Same-day depends on availability, but many requests are matched within hours.

No problem. Tell us what you need done and we’ll route your request to the right type of professional.

Email contact@upkeepconnects.com or call (773) 603-0666. We’re happy to help with questions, issues, or booking requests.

Contact support immediately. We’ll help get them back on track or rematch you with another available professional quickly.

Use the app to cancel or reschedule, or contact support. Please give at least 24 hours’ notice to avoid a cancellation fee.

There’s no specific “handyman license.” Unlicensed handypeople may perform jobs under $1,000 (labor + materials) if no building permit is required and they don’t hire helpers.

Minor projects under the $1,000 limit such as patching drywall, painting, furniture assembly, faucet repair, shelving, gutter cleaning, and TV mounting—so long as no permit is required and no assistants are used.

Yes. As of Jan 1, 2025 (AB 2622), the limit is $1,000 (labor + materials). It’s illegal to split a job to avoid the limit.

Upkeep specializes in small projects under $1,000. If your project is larger or needs a permit, we’re happy to refer you to licensed contractors.

Yes. Our onboarding covers the $1,000 exemption rules and restrictions on permit-required work and advertising.

A handyman handles smaller jobs under $1,000 and typically works solo. Licensed contractors (Class B or trade-specific Class C) can perform higher-value/complex work, handle permits, and employ workers.

No. Work requiring permits or structural changes (e.g., framing, electrical, plumbing, HVAC, roofing) must be done by licensed contractors—regardless of price.

Yes. We follow CSLB regulations, including the AB 2622 exemption increase, and ensure listings comply with licensing laws. (This section is informational only and not legal advice.)

Upkeep connects you with local homeowners for small home repairs and maintenance. Accept jobs when you want, get paid fast, and keep your schedule flexible.

Fill out the sign-up form with your info, skills, service area, and availability. Once approved, you’ll start receiving requests.

No. It’s free to join. Upkeep takes a small platform fee (up to 8%) when you complete a job.

In California you don’t need a contractor’s license for jobs under $1,000 that don’t require permits or subcontractors.

Furniture assembly, TV mounting, painting, drywall repair, yardwork, and small plumbing/carpentry fixes—generally under $1,000.

No. You choose which jobs to accept.

Yes. Work when and where you want—no set hours or quotas.

Yes. Multiple handypeople may be notified. The first to accept and provide a quote has the best chance to get the job.

Yes. Bring your own tools and be able to travel to job sites in your area.

Earnings vary by volume and rates, but many pros earn $150–$350 per project. You’re paid per job, not hourly.

Payouts go to your bank through Stripe, typically within 2–3 business days after completion.

Yes. A small platform fee (up to 8%) covers marketing, support, and payment processing.

Absolutely—you’ll see scope, location, and payment before deciding.

Not necessarily—jobs must be under $1,000, without permits or subcontractors.

Work under $1,000 (labor + materials), no permits, and you must work solo.

No. Upkeep only posts jobs that fall under the $1,000 limit. Larger jobs should go to licensed contractors.

No. Permit-required jobs must go to licensed contractors. We help connect customers when needed.

Yes. If you earn $600+ in a year, we provide a 1099 for your records per IRS guidelines.

Contact support immediately—our team helps resolve issues promptly and fairly.

Yes. Reviews after each job help you stand out and get more offers.

Scheduling, payments, disputes, and general questions—email or call us anytime.

Show up on time, do great work, and communicate clearly. High ratings lead to more jobs.